MODX is now integrated with Zendesk, Jira, and Freshdesk through the ClientSupport extra. ClientSupport is a MODX extra to allow manager users to ask for help or support from inside the MODX manager. A button is added to the top right section in your MODX manager, which triggers a popup containing a help form where the user can describe their problem/question. In addition to the form fields the username, IP address, manager page URL, and browser version is sent along.
ClientSupport provides built-in branding for Zendesk, Freshdesk, and Jira. Be sure to have the email-to-ticket feature enabled in your ticket system and set the correct system settings for the ticket system and email address in MODX. When one of the mentioned systems is used the button and form are branded accordingly.
The submitted form is sent to a configurable email address where all the submitted data is shown in the email body.
Free Extra
This is a free extra and the code is publicly available for you to change. The extra is being actively maintained and you're free to put in pull requests which match our roadmap. Please create an issue if the pull request differs from the roadmap so we can make sure we're on the same page.
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